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Customer Contact Management System
One of the commitments of the Customer Service Action Plan of Westmeath County Council is the introduction of a new Customer Contact Management System to manage and monitor customer contacts and complaints. More specifically, the Customer Service Action Plan commits to dealing with written correspondence within 21 days where possible. The Customer Contact Management System deals with oral, written and electronic contacts that are not dealt with by a specific system within a section, and is used to monitor organisational performance from a customer service perspective.
